Boy hasn't this year has flown by faster than ever!
It has certainly had its challenges with stock market fluctuations, interest rate rises and the retail sector experiencing the strain of consumers reigning in their spending. However I truly believe that the businesses that succeed in the long run take an optimistic attitude to the economy. I am confident that this is a wonderful time to be alive and those that triumph through the difficult times and continue marketing and use this opportunity to highlight their benefits to potential clients and customers will continue to flourish and prosper.
I am reminded of a story…
A shoe factory sends two marketing scouts to a region of Africa to study the prospects for expanding business. One sends back a telegram saying,
“Situation hopeless. Stop. No one wears shoes.”
The other writes back triumphantly,
“Glorious business opportunity. Stop. They have no shoes.”
To the marketing expert who sees no shoes, all the evidence points to hopelessness. To his colleague, the same conditions point to abundance and possibility.
It is in times of doom, gloom and budget slashing that we as marketing and communication professionals, by taking a strategic approach, can help our organizations progress in leaps and bounds. After all you become what you think about most of the time, so focus on where you are going and the strategic vision ahead.
Personally I am feeling very excited about the possibilities and opportunities that the 2009 will bring.
How are you remaining focused and positive? I would love to hear your stories – email me at Heidi@leadingvalue.net
Monday, November 24, 2008
Saturday, September 27, 2008
How brands work in the digital world
For those of you based on the East Coast of NSW Australia you may be interested in attending the next Professional Communicators' Network event.
Date – Friday 24 October 2008
Time – 8m – 9amEnigmaCorp’s brand new offices 37 Bolton Street, Newcastle (across the road from the Newcastle Herald).
Topic: ‘How brands work in the digital world’
Presenters - Ian Bennett and Karen Fitzpatrick of Enigma
RSVP - by emailing heidi@leadingvalue.net
For more information on the network visit http://www.leadingvalue.net/profcomnet.html.
I hope to see you there!
Date – Friday 24 October 2008
Time – 8m – 9amEnigmaCorp’s brand new offices 37 Bolton Street, Newcastle (across the road from the Newcastle Herald).
Topic: ‘How brands work in the digital world’
Presenters - Ian Bennett and Karen Fitzpatrick of Enigma
RSVP - by emailing heidi@leadingvalue.net
For more information on the network visit http://www.leadingvalue.net/profcomnet.html.
I hope to see you there!
Saturday, June 21, 2008
Media Relations: why it's become the most criticised aspect of public relations
Earlier this month I came across an article that sparked a debate in my office about the value of media relations and whether we have it right or not. A presentation later in the week from media trainer Jen Fleming confirmed my instincts - it is imperative that PR people build relationships with editors, journalists and producers and understand the market and their interests before clicking send on the media release email. Here's a snippet from the article in PR Influences that got us talking:
Here’s some reasons why media relations always seems to be in the spotlight when the role of public relations is on the agenda.
1. Organisations and their management don’t understand the media.
Management often fails to recognise that media are a distinct, and quirky, audience. Media’s most important self-belief is ‘independence’. Their most common trait is being cynical. In the main they are suspicious of business. They are not there to publish good news. They cannot be ‘sold’ to, or communicated with as you would with other audiences. Above all editorial media coverage can never be guaranteed - and if you are lucky enough to get some then you can’t bank on everything you said being used. If you want control, buy advertising space or time.
2. PR people oversell media relations.
PR people often emphasise their knowledge of, and contacts with, media. What the most experienced PR people know is that this only gives them access - it doesn’t necessarily convert to coverage. Also there’s an awful lot of legwork that has to be done when dealing with media. But combine a slightly exaggerated sales pitch from PR with management’s naivety about media and the result is that there’s a level of expectation by management that is often misplaced. It can be a recipe for some serious misunderstandings!
3. Working with the media isn’t a science
There’s nothing certain or predictable about media. They all aim to reach different readers, listeners or viewers and this impacts on how they each of them handles ‘news’. Look at the four daily newspapers that are read in Sydney each day and see how different items are treated. What can be news one day, can be rejected the next. A journalist can work on a story and file it because he/she feels is important (or has been assigned to do it), but it may never be used for a host of internal media considerations. While it’s important to have a media relations function, and work diligently at it, in many instances media coverage can come down to sheer luck.
4. Modern communications means it’s too easy to send material to the media.
Years ago getting something to the right person within media was an art. It took knowledge and contacts - and the release had to be physically delivered. Today it’s much too easy to reach journalists by a click. Specialist organisations sell media databases that allow media releases to be sent instantly - and anonymously to hundreds of media outlets (and individual journalists). As a result media releases have become a commodity. Many organisations think of media releases as they do direct mail and distribute them like confetti. They work on the principle that if they send out 100 media releases they might get five who find it of interest. That’s not media relations and it only sours media who get so much rubbish that the genuinely interesting material that is sent electronically gets lost.
5. Media is under so much pressure these days.
Media is a business sector that is having its share of challenges too. Almost in all forms of media there have been staff cut-backs; and the use of new electronic tools is changing the way media work. These days few journalists can afford to be away from their desks for long. The practice of attending lunches, functions, launches and briefings is under pressure. It accounts for the fact that increasingly there are ‘no-shows’ by journalists at events they have previously committed to. This means that PR people have to adapt to the changing circumstances and be smarter in how they handle media relations. It means that it’s getting harder - not easier - to achieve results in media relations, and this is against the backdrop of unrealistic expectations from management to begin with.
All of the above is not to say that media relations -from the point of view of both an organisation and media they deal with - is not successful in many instances. This is typically when an organisation has an enlightened, and realistic, perspective with good management and savvy PR people (whether internal or from an agency) guiding the relationship.
But with an increasing number of organisations now committing to using public relations and spreading media releases like confetti to an already over-stretched media, it is likely that media relations will remain the subject of much debate for some time to come.
What do you think? Do you have good relations and create fabulous releases that are both newsy and relevant to their target audience or are you too sending out a stream of endless confetti?
Until next time
Heidi Alexandra Pollard
The Communicators' Coach
Here’s some reasons why media relations always seems to be in the spotlight when the role of public relations is on the agenda.
1. Organisations and their management don’t understand the media.
Management often fails to recognise that media are a distinct, and quirky, audience. Media’s most important self-belief is ‘independence’. Their most common trait is being cynical. In the main they are suspicious of business. They are not there to publish good news. They cannot be ‘sold’ to, or communicated with as you would with other audiences. Above all editorial media coverage can never be guaranteed - and if you are lucky enough to get some then you can’t bank on everything you said being used. If you want control, buy advertising space or time.
2. PR people oversell media relations.
PR people often emphasise their knowledge of, and contacts with, media. What the most experienced PR people know is that this only gives them access - it doesn’t necessarily convert to coverage. Also there’s an awful lot of legwork that has to be done when dealing with media. But combine a slightly exaggerated sales pitch from PR with management’s naivety about media and the result is that there’s a level of expectation by management that is often misplaced. It can be a recipe for some serious misunderstandings!
3. Working with the media isn’t a science
There’s nothing certain or predictable about media. They all aim to reach different readers, listeners or viewers and this impacts on how they each of them handles ‘news’. Look at the four daily newspapers that are read in Sydney each day and see how different items are treated. What can be news one day, can be rejected the next. A journalist can work on a story and file it because he/she feels is important (or has been assigned to do it), but it may never be used for a host of internal media considerations. While it’s important to have a media relations function, and work diligently at it, in many instances media coverage can come down to sheer luck.
4. Modern communications means it’s too easy to send material to the media.
Years ago getting something to the right person within media was an art. It took knowledge and contacts - and the release had to be physically delivered. Today it’s much too easy to reach journalists by a click. Specialist organisations sell media databases that allow media releases to be sent instantly - and anonymously to hundreds of media outlets (and individual journalists). As a result media releases have become a commodity. Many organisations think of media releases as they do direct mail and distribute them like confetti. They work on the principle that if they send out 100 media releases they might get five who find it of interest. That’s not media relations and it only sours media who get so much rubbish that the genuinely interesting material that is sent electronically gets lost.
5. Media is under so much pressure these days.
Media is a business sector that is having its share of challenges too. Almost in all forms of media there have been staff cut-backs; and the use of new electronic tools is changing the way media work. These days few journalists can afford to be away from their desks for long. The practice of attending lunches, functions, launches and briefings is under pressure. It accounts for the fact that increasingly there are ‘no-shows’ by journalists at events they have previously committed to. This means that PR people have to adapt to the changing circumstances and be smarter in how they handle media relations. It means that it’s getting harder - not easier - to achieve results in media relations, and this is against the backdrop of unrealistic expectations from management to begin with.
All of the above is not to say that media relations -from the point of view of both an organisation and media they deal with - is not successful in many instances. This is typically when an organisation has an enlightened, and realistic, perspective with good management and savvy PR people (whether internal or from an agency) guiding the relationship.
But with an increasing number of organisations now committing to using public relations and spreading media releases like confetti to an already over-stretched media, it is likely that media relations will remain the subject of much debate for some time to come.
What do you think? Do you have good relations and create fabulous releases that are both newsy and relevant to their target audience or are you too sending out a stream of endless confetti?
Until next time
Heidi Alexandra Pollard
The Communicators' Coach
Friday, June 6, 2008
Marketing through mass email
I came across an interesting article this week on what's making it possible for email marketing to finally deliver on its promise of relevant, one-to-one communications. The article and my own experience shows that email marketing has become one of the most valuable and best performing marketing channels today.
Email campaign management is one of the top six investment areas for senior marketers in 2008 (CMO Council's "Marketing Outlook 2008").
Email marketing is evolving toward true relevance as the most savvy marketers move from one-to-many, or broadcast email tactics, to establishing one-to-one relationships with customers and prospects. This means that "less is more" will become the norm for email marketing -- soon there will be fewer, more targeted and more relevant email messages -- a growing trend that benefits marketers, businesses and consumers.
This trend is due in large part to the emergence of email automation.
To read more visit http://www.imediaconnection.com/content/19491.asp.
Heidi Alexandra Pollard - The Communicators' Coach
Email campaign management is one of the top six investment areas for senior marketers in 2008 (CMO Council's "Marketing Outlook 2008").
Email marketing is evolving toward true relevance as the most savvy marketers move from one-to-many, or broadcast email tactics, to establishing one-to-one relationships with customers and prospects. This means that "less is more" will become the norm for email marketing -- soon there will be fewer, more targeted and more relevant email messages -- a growing trend that benefits marketers, businesses and consumers.
This trend is due in large part to the emergence of email automation.
To read more visit http://www.imediaconnection.com/content/19491.asp.
Heidi Alexandra Pollard - The Communicators' Coach
Saturday, May 17, 2008
Brand damage - what to do?
Those of you with responsibility for maintaining your company's brand platform take note!
A 26 year old artist named Nadia Plesner has been sued by Louis Vuitton for brand jacking their famous purses in a anti-genocide campaign. Nadia used the brand to strategically make a point that the media cares more about Paris Hilton and high fashion than the genocide in the nation of Darfur.
Nadia said: “My illustration Simple Living is an idea inspired by the medias constant cover of completely meaningless things. My thought was: Since doing nothing but wearing designerbags and small ugly dogs appearantly is enough to get you on a magasine cover, maybe it is worth a try for people who actually deserves and needs attention.
When we’re presented with the same images in the media over and over again, we might start to believe that they’re important. If you can’t beat them, join them. This is why I have chosen to mix the cruel reality with showbiz elements in my drawing.”
Luxury brands certainly have teams of brand police within their marketing departments to ensure their products aren’t being misplaced or improperly positioned, and took action this time by sending Nadia a cease and desist letter.
Louis Vuitton's response is pretty standard and expected, to protect the image and brand that they’ve been working to build. What to do? Continue the legal path and settle with Nadia? Join the campaign and do some work to help raise funds or promote the cause? Walk away and let the dust simple settle - PR practitioners are probably thinking right now that perhaps they are doing the brand more damage?
Or perhaps as John Bell suggests, divert the attention “What they could do is work with Nadia and other artists to host discussions about media focus. They could partner with a neutral party like my friends at ifocos.org to steward the conversation. Keep the discussion away from luxury brands (which is not Nadia’s point anyhow). LV can become part of the solution without taking on the brunt of an issue they do not own.” Good point John.
A 26 year old artist named Nadia Plesner has been sued by Louis Vuitton for brand jacking their famous purses in a anti-genocide campaign. Nadia used the brand to strategically make a point that the media cares more about Paris Hilton and high fashion than the genocide in the nation of Darfur.
Nadia said: “My illustration Simple Living is an idea inspired by the medias constant cover of completely meaningless things. My thought was: Since doing nothing but wearing designerbags and small ugly dogs appearantly is enough to get you on a magasine cover, maybe it is worth a try for people who actually deserves and needs attention.
When we’re presented with the same images in the media over and over again, we might start to believe that they’re important. If you can’t beat them, join them. This is why I have chosen to mix the cruel reality with showbiz elements in my drawing.”
Luxury brands certainly have teams of brand police within their marketing departments to ensure their products aren’t being misplaced or improperly positioned, and took action this time by sending Nadia a cease and desist letter.
Louis Vuitton's response is pretty standard and expected, to protect the image and brand that they’ve been working to build. What to do? Continue the legal path and settle with Nadia? Join the campaign and do some work to help raise funds or promote the cause? Walk away and let the dust simple settle - PR practitioners are probably thinking right now that perhaps they are doing the brand more damage?
Or perhaps as John Bell suggests, divert the attention “What they could do is work with Nadia and other artists to host discussions about media focus. They could partner with a neutral party like my friends at ifocos.org to steward the conversation. Keep the discussion away from luxury brands (which is not Nadia’s point anyhow). LV can become part of the solution without taking on the brunt of an issue they do not own.” Good point John.
So, what do you think LV should do? I would love to hear your thoughts.
Cheers
Heidi Alexandra Pollard
The Communicators' Coach
Thursday, May 1, 2008
Online addiction!
Did you know that studies are showing that Aussies are spending more time online than watching TV!
You might be surprised but I am not. For the past few years I haven't had a television and now find that apart from breakfast radio I find out what I need to know about what's happening in the world as well as get my entertainment from my trusty laptop.
According to the latest Nielsen Online poll Australians are spending around 13.7 hours per week surfing the net, while average TV viewing time was about 13.3 hours per week.
The results are part of the 10th Australian Internet and Technology Report which looks at the profile of internet users, online behaviours, ownership of technologies and media consumption habits.The report revealed an increase in cross media consumption, with more than half of Australia’s internet users (58%) saying they have watched TV while online and 48% have used the internet while listening to the radio.
“This means that in recent years Australians have been increasingly consuming more than one medium at a time, commonly resulting in a fragmented span of attention. While use of the internet continued to grow this year, for the first time ever this was not accompanied by an increase for TV consumption – a possible early warning sign that we are approaching the feared media saturation point,” Tony Marlow, associate research director, Asia Pacific for Nielsen Online said.
On average, Australians are spending 84.4 hours per week across a range of media and leisure activities, up from 71.4 hours in the previous 12 months. WOW - isn't that huge!
Until next time online...
Heidi Alexandra Pollard
The Communicators' Coach
You might be surprised but I am not. For the past few years I haven't had a television and now find that apart from breakfast radio I find out what I need to know about what's happening in the world as well as get my entertainment from my trusty laptop.
According to the latest Nielsen Online poll Australians are spending around 13.7 hours per week surfing the net, while average TV viewing time was about 13.3 hours per week.
The results are part of the 10th Australian Internet and Technology Report which looks at the profile of internet users, online behaviours, ownership of technologies and media consumption habits.The report revealed an increase in cross media consumption, with more than half of Australia’s internet users (58%) saying they have watched TV while online and 48% have used the internet while listening to the radio.
“This means that in recent years Australians have been increasingly consuming more than one medium at a time, commonly resulting in a fragmented span of attention. While use of the internet continued to grow this year, for the first time ever this was not accompanied by an increase for TV consumption – a possible early warning sign that we are approaching the feared media saturation point,” Tony Marlow, associate research director, Asia Pacific for Nielsen Online said.
On average, Australians are spending 84.4 hours per week across a range of media and leisure activities, up from 71.4 hours in the previous 12 months. WOW - isn't that huge!
Until next time online...
Heidi Alexandra Pollard
The Communicators' Coach
Friday, April 18, 2008
Online media - don't be left behind
Dear fellow communicators
I was reading a colleagues blog today and he had posted an interesting article titled "Take a close look at your communications" - read it yourself at http://timeschange.wordpress.com/ .
It reminded me of a great channel on YouTube about online marketing that has been getting tens of thousands of hits. If you haven't already it is worth a look - it is hosted by Charles Lewis and he does rap videos about his favourite topics. Yeah I know sounds kind of bizarre but once I got into them I found them not only fun and entertaining but really rather helpful and informative.
For example he has videos on search engine optimisation - one for example - Paid Search 101 http://www.youtube.com/watch?v=c96LTLlaXew includes lyrics such as:
Research all your key words
And your phrases
They all sound good
But they may not be effective
There's several ways to check
I prefer WordTracker
Short and snappy and filled with simple tips for improving your online marketing - check it out!
Yours in prosperity, passion and purpose
Heidi Alexandra Pollard
The Communicators' Coach
www.leadingvalue.net
I was reading a colleagues blog today and he had posted an interesting article titled "Take a close look at your communications" - read it yourself at http://timeschange.wordpress.com/ .
It reminded me of a great channel on YouTube about online marketing that has been getting tens of thousands of hits. If you haven't already it is worth a look - it is hosted by Charles Lewis and he does rap videos about his favourite topics. Yeah I know sounds kind of bizarre but once I got into them I found them not only fun and entertaining but really rather helpful and informative.
For example he has videos on search engine optimisation - one for example - Paid Search 101 http://www.youtube.com/watch?v=c96LTLlaXew includes lyrics such as:
Research all your key words
And your phrases
They all sound good
But they may not be effective
There's several ways to check
I prefer WordTracker
Short and snappy and filled with simple tips for improving your online marketing - check it out!
Yours in prosperity, passion and purpose
Heidi Alexandra Pollard
The Communicators' Coach
www.leadingvalue.net
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